February 2010 Vol. 237 No. 2


Operational Excellence In IT Management

Companies that employ operationally excellent information technology services have a distinct advantage over their competitors, even when market demand is down and credit is tight. The downturn for these companies will be shorter and less severe, and they will be well-positioned to move forward quickly when the recovery begins. Applying the discipline of operational excellence across all aspects of a company’s business activities is the key to survival, and nowhere is this more evident than in the realm of internal IT services. It is critical to focus on “doing the right things”, and “doing things right”, as far as IT services are concerned. Operat

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