January 2018, Vol. 245, No. 1

Features

Contractors and Utilities: What Makes a Relationship Work?

Fifteen years ago, a gas utility client faced a nearly impossible task – quadrupling pipeline construction with a limited increase in internal resources. The solution – bring in the contractors as trusted partners and build the solution together. And it worked. Relationships of any kind take hard work, but the benefits can be tremendous. Our work as strategic advisors to utilities and contractors has helped us gain a deeper understanding of the key ingredients to strong contractor/utility relationships. Issues such as good governance structures, well-defined “wins” for all involved, and dedicated continuous improvement processes are just a few of the keys to achieving outstanding relation

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