Sapphire Gas Solutions Deploys AI to Integrate Dispatch, Contracts and Billing

(P&GJ) — In a first-of-its-kind partnership, Sapphire Gas Solutions and Delos AI are showing how industrial companies can move beyond single artificial intelligence (AI) tools toward fully integrated systems. Rather than layering another off-the-shelf product onto existing workflows, they’re building an AI-powered operational backbone—where intelligent systems cover company workflows end-to-end: dispatching, billing, demand forecasting and contract execution.

At its core is Delos’s AI Infrastructure, which blends AI with logic programming to turn every contract and workflow into a live, executable format capable of handling complex pricing and operational logic. This approach does not add another software tool; it redefines how information, decisions and revenue flow through the organization, setting a new standard for AI transformation in industrial operations. 

The challenge. Running a nationwide energy business means every workflow is uniquely complex. From dispatching deliveries to managing contracts, billing and client communication, Sapphire’s operations span dozens of interconnected processes—each with its own data, timing and dependencies. A single agreement can include natural gas deliveries, equipment leases and technical services, with pricing tied to indexes that fluctuate regularly. This created layers of manual coordination between teams, requiring hours of review and cross-checking to ensure accuracy at every stage. 

According to Delos AI, companies in this sector dedicate nearly 17%–20% of their staff’s time to finance and billing, and another 15%–20% to other back office operational tasks—time that could be redirected toward growth and innovation. Committed to staying at the forefront of their industry’s innovation, Sapphire turned to Delos AI Inc. and its AI transformation capabilities. 

The solution. For Sapphire, the answer was not another standalone tool; it was a complete redesign of how operations, contracts and communication work together. Together with Delos AI, the company is building an AI-first transportation management system capable of coordinating more than 1,000 monthly deliveries across the U.S. The system uses intelligent agents to dispatch shipments, capture delivery data, and link every action directly to its corresponding contract and billing record. 

This operational core is powered by Delos’s contract-to-revenue automation, a layer of AI agents that manage the full financial workflow—from generating client invoices to auditing supplier bills. These agents ensure every transaction stays synchronized with live data sources such as commodity indexes, telemetry readouts and service logs, keeping pricing accurate even in volatile market conditions. 

All of this runs on Agentic Email™, Delos’s proprietary infrastructure that lets companies deploy AI agents directly inside their inboxes. For Sapphire, that means every employee can now access, trigger or review AI-driven workflows simply by sending an email. Dedicated “agentic inboxes” automatically receive supplier invoices, verify them against the underlying contracts and update internal systems without human input. 

The result is a connected, AI-powered backbone that unites dispatching, contracts and billing into a single intelligent workflow, reducing manual review time, eliminating repetitive data entry and freeing the Sapphire team to focus on customers and growth. 

Benefits. Through its work with Delos, Sapphire can now: 

• Forecast demand accurately across its entire supply chain 

• Automatically coordinate and dispatch deliveries and plan its shipping calendar 

• Generate and reconcile invoices automatically, reducing manual billing time from days to minutes 

• Audit supplier invoices in real time, ensuring full alignment between contract terms, live pricing indexes and delivery data 

• Maintain dynamic, index-based pricing across hundreds of client accounts with unmatched precision 

• Streamline dispatch-to-billing workflows, creating a continuous data flow from transportation management to finance 

• Free its team from repetitive review tasks, allowing greater focus on customer relationships and strategic operations. 

Why it matters. For Sapphire, this transformation is not just about doing things faster—it is about doing them better. By rebuilding key workflows around AI, the company can now deliver the same reliability it is known for in the field to the way it operates behind the scenes. 

In an industry where trust, precision and uptime define success, Sapphire’s AI-powered operations ensure not only greater efficiency - but also stronger relationships, faster service and a more resilient foundation for growth. 

Takeaway. Since implementing Delos AI solutions, Sapphire’s accounting and operations teams have experienced a seamless transition—with no disruption to daily workflows. The new AI-driven systems have unlocked greater accuracy, transparency and speed, allowing the finance function to move confidently beyond manual review and reconciliation. 

This successful deployment represents more than just an automation milestone. It is a strategic step in Sapphire’s evolution toward becoming an AI-first energy company—one that continues to innovate while delivering the dependability and customer trust that define its mission nationwide.